Tenant FAQs
Answers to your frequently asked questions
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Can you hold a place before I apply?
Unfortunately, we cannot hold properties before you apply. -
Do I pay first month’s rent and last month’s rent with my security deposit?
You will need to pay the first month’s rent along with a security deposit. -
How old do you have to be to apply?
Applicants must be at least 21 years old, have established credit, and be employed. -
Is the deposit refundable?
Yes, the security deposit is refundable as long as the property is left in rent-ready condition. -
Who needs a cosigner?
If your income doesn’t meet our requirements, you can apply with a co-signer to support your application. -
You have a property I want to rent. How do I apply?
Simply visit the Ackley website and follow the link to complete the rental application. -
How do I pay rent?
You can pay rent online through our secure Tenant Portal or in person at our office using a check or money order. -
I want to get a pet. What do I do?
First, ensure the property is pet-friendly. Then, complete a pet application online to proceed. -
I want to move out, but my roommate wants to stay. What do I do?
Both tenants must sign a Release of Tenancy agreement. The remaining tenant must also provide proof that they can independently afford the rent. -
My lease expiration is coming and I want to move out. What do I do?
You’ll need to provide written notice at least 60 days before your lease expires. -
Who is responsible for paying for repairs & maintenance requests?
Tenants are responsible for repairs costing $200 or less. Any repairs exceeding $200 will be covered by the property owner.